Delta Air Lines recently announced it is making additional changes to its SkyMiles frequent flyer program after facing backlash from customers.
The changes come less than two weeks after the airline announced the new version of its SkyMiles program, which had been met with criticism from frequent flyers.
Delta is now making tweaks to the program’s rules regarding award travel that will make it easier for customers to redeem miles for free flights. Specifically, Delta is now allowing customers to redeem their miles for award travel with no blackout dates and at a minimum of 10,000 miles, which is less than half of the minimum 25,000 miles previously required.
The airline is also restoring the ability to use as few as 5000 miles for travel to select U.S. destinations.
In addition, the number of miles required for certain awards has been reduced, allowing customers to reserve travel for fewer miles.
Delta says it has heard from customers on the new version of its program and is making these changes in response to feedback they’ve received.
The airline is also in the process of launching new loyalty partnerships with various retailers, hotels, and credit cards. These new partnerships will allow members to earn more miles and boost their membership tiers more quickly.
